SHIPPING AND RETURNS
Shipping Policy
Thank you for shopping with Decor Me by Chelsi LLC. Please review the following shipping information before placing your order.
Order Processing
All orders are handmade and require up to 10 business days for processing before shipment. Processing begins once payment has been successfully received and applies to both standard and custom items.
Please note that processing time does not include shipping transit time. During peak seasons, promotional events, or holidays, processing times may be extended.
Shipping Locations
Decor Me by Chelsi LLC currently ships within the United States only. International shipping is not available at this time.
Shipping Methods
All orders are shipped through USPS. Available shipping options and rates, if applicable, will be displayed during checkout.
Once your order has shipped, you will receive a shipping confirmation email that includes tracking information when available.
Estimated Delivery Time
Shipping transit time is based on the shipping type selected during checkout. Please note that delivery times are estimates only and may vary due to USPS schedules, weather conditions, holidays, or other factors beyond our control.
Decor Me by Chelsi LLC is not responsible for shipping delays that occur after an order has been transferred to USPS.
Shipping Delays and Lost Packages
We are not responsible for delays caused by the shipping carrier, incorrect or incomplete shipping addresses, or circumstances outside of our control. Please verify that all shipping information is accurate before completing your purchase.
If USPS marks a package as delivered but you have not received it, we recommend:
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Checking with household members or neighbors
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Contacting your local USPS office
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Filing a claim directly with USPS if necessary
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping fees before they can be reshipped.
Risk of Loss
Ownership and responsibility for all items transfer to the customer once the package has been handed over to the shipping carrier.
Shipping Confirmation
A shipping confirmation email will be sent once your order has been dispatched. If you do not receive a confirmation within the stated processing timeframe, please contact us at info@decormebychelsi.com
Contact Information
If you have any questions regarding shipping, please contact:
Decor Me by Chelsi LLC
Email: info@decormebychelsi.com
Return & Refunds Policy
We take pride in creating handmade items with care and attention to detail. Please review our Returns & Refunds Policy carefully before placing your order.
Custom & Made-to-Order Items
All custom and made-to-order items are final sale and non-refundable.
Due to the personalized and handmade nature of custom items, we cannot accept returns, exchanges, or cancellations once production has begun. Please review all custom details carefully before submitting your order.
Non-Custom Items
Non-custom items may be eligible for return or exchange under the following conditions:
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The item must be unused, unworn, and in its original condition
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The request must be made within 48 hours after delivery
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Proof of purchase will be required
Return eligibility is determined at the sole discretion of Decor Me by Chelsi LLC.
Handmade Item Disclaimer
Please note that all items are handmade and slight variations or imperfections are a natural part of the creative process. These variations are not considered defects and do not qualify for returns or refunds.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the incorrect item, please contact us at info@decormebychelsi.com within 48 hours of delivery. Include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review the issue and work with you to provide a repair, replacement, or refund when appropriate.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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Original shipping fees are non-refundable.
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We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Refund Processing
Approved refunds will be issued to the original form of payment. Please allow 5–10 business days after approval for the refund to process, depending on your payment provider.
Cancellations
Order cancellations must be requested within 24 hours of purchase. Once processing or production has started, orders cannot be canceled. Custom orders cannot be canceled once work has begun.
Exchanges
Exchanges may be offered at our discretion based on item availability. Custom and made-to-order items are not eligible for exchanges. Customers are responsible for applicable shipping costs unless the exchange is due to an error on our part.
Contact Us
If you have questions regarding returns or refunds, please contact:
Decor Me by Chelsi LLC
Email: info@decormebychelsi.com